Last updated: 24 May 2026

Introduction

This privacy policy explains how 24/7 Deliveries collects, uses, stores, and shares your personal information when you visit our website at 247deliveries.co.uk or contact us about our courier and removal services.

24/7 Deliveries is a trading name of Mohammed Emdad Hussain Limited ("we", "us", "our"), a company registered in England and Wales with company number 11119954. Our registered office is at 24 Hickman Road, Romford, England, RM6 4PA.

We are the "data controller" for the personal information we collect about you, which means we are responsible for deciding how and why it is processed.

If you have any questions about this policy or how we handle your information, you can contact us at 247deliveries@gmail.com or via WhatsApp on +44 7491 897553.

We are registered with the UK Information Commissioner's Office (ICO) under registration number [insert ICO registration number].

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What personal information we collect

When you contact us through our website, request a quote, or book a delivery service, we collect the following information from you:

• Your name
• Your email address
• Your telephone number
• Postcode(s) for collection and delivery addresses
• Details of the job, including the type of delivery, items being moved, preferred date and time, and any specific instructions
• Any other information you choose to provide in your enquiry

When you contact us via WhatsApp, we receive your phone number, your WhatsApp display name, and any information you choose to share in the conversation about your delivery requirements.

When you call or email us directly, we receive your phone number or email address and any information you provide about your enquiry.

We do not knowingly collect any "special category" personal data (such as health information, religious beliefs, or biometric data) through our services. If you provide any such information voluntarily in your communications with us, we will only process it to the extent necessary to respond to your enquiry.

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How we use your personal information

We use the personal information you provide to us for the following purposes:

• To respond to your enquiry, including providing a quote for the service you are interested in
• To arrange and provide the courier, delivery, or removal service you have booked
• To communicate with you about your booking, including confirming arrangements, providing updates, and addressing any issues that arise during the service
• To process payment for our services and issue invoices or receipts
• To maintain records of work we have done for our customers, for accounting and tax purposes
• To respond to complaints, disputes, or requests for support after the service has been provided
• To improve our services and customer experience based on your feedback
• To comply with our legal and regulatory obligations, including responding to lawful requests from public authorities

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Our lawful basis for processing your personal information

Under UK GDPR, we must have a lawful basis for processing your personal information. We rely on the following lawful bases:

• Performance of a contract — when you book a service with us, we process your personal information because we need it to fulfil the contract with you (for example, we need your postcode to collect or deliver, and your phone number to contact you on the day).
• Legitimate interests — we process your personal information to respond to enquiries, manage our business, communicate with prospective customers, and keep records of past work. We have considered your interests and rights and believe these uses do not override them.
• Legal obligation — we keep records of customer transactions to comply with UK tax law and accounting requirements, and we may share information with HMRC or other regulators when legally required to do so.

Who we share your personal information with

We do not sell your personal information to anyone. We do not share your personal information with marketing or advertising platforms.

We share your personal information only with the following third parties, who help us deliver our services:

Webflow, Inc.Our website is hosted by Webflow. When you submit a form on our site, your form submission is briefly stored on Webflow's platform before being emailed to us. Webflow processes data on servers in the United States, with appropriate safeguards in place under the UK-US Data Bridge and Standard Contractual Clauses. Webflow's privacy policy is available at webflow.com/legal/privacy.

Google LLC (Gmail)The email account we use to receive and respond to enquiries is hosted by Google (Gmail). Your form submissions and any emails you send us are stored in our Gmail inbox. Google processes data on servers in the United States and the European Union, with appropriate safeguards in place under Standard Contractual Clauses and the UK-US Data Bridge. Google's privacy policy is available at policies.google.com/privacy.

Meta Platforms, Inc. (WhatsApp)If you contact us via the WhatsApp link on our website, your conversation is processed by WhatsApp, which is operated by Meta. WhatsApp may store your messages and metadata in the United States, Ireland, or other locations under appropriate safeguards. WhatsApp's privacy policy is available at whatsapp.com/legal/privacy-policy.

Meta Platforms, Inc. (Facebook)We maintain a Facebook page that is linked from our website. If you visit our Facebook page or interact with us there, Facebook processes information about your visit and interaction subject to their own privacy policy, available at facebook.com/privacy/policy.

Our accountant or bookkeeperFor tax and accounting compliance, your information may be shared with our accounting professionals, who are bound by professional confidentiality obligations.

CodeflowstudioThe digital agency that built and maintains our website may have access to our Webflow workspace as a guest, in order to make changes or fix issues with the site. They process data only on our instructions and under a written data processing agreement.

HMRC and other regulatory or law enforcement bodiesWe will share information with HMRC for tax purposes, and with other regulatory or law enforcement bodies if we are legally required to do so.

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International data transfers

Some of the third parties we use (notably Webflow, Google, and Meta) are based in or transfer data to countries outside the United Kingdom, including the United States. Where such transfers happen, they are protected by appropriate safeguards under UK GDPR Article 46, including:

• The UK-US Data Bridge (for transfers to certified US providers)
• The UK Addendum to the EU Standard Contractual Clauses
• The UK International Data Transfer Agreement

These safeguards ensure that your personal information continues to receive an adequate level of protection when it is transferred outside the UK.

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How long we keep your personal information

We keep your personal information only for as long as necessary for the purposes set out in this policy. Our typical retention periods are:

• Enquiries where no booking is made: 12 months from the date of your enquiry, after which the information is deleted.
• Customer bookings and service records: 6 years from the end of the customer relationship, in line with HMRC requirements for retaining tax and accounting records.
• Email correspondence: typically up to 24 months after the last contact, longer if the email forms part of an accounting record.
• WhatsApp conversations: retained in line with WhatsApp's own data retention practices and our internal record-keeping, generally up to 12 months after our last contact.
• Form submissions stored on Webflow: deleted from the Webflow platform within 30 days of receipt, once the data has been received in our Gmail inbox.

After these periods, we either delete the information or securely anonymise it so it can no longer be linked back to you.

Cookies and similar technologies

Our website uses only essential cookies necessary for the site to function. These are set automatically by Webflow, our website hosting platform. Essential cookies include:

• Session cookies — temporarily store information about your visit to allow the site to work properly
• Functional cookies — remember your preferences during your session

Because these cookies are strictly necessary for the website to operate, they do not require your consent under UK cookie law (PECR). They do not track you across other websites or collect information for advertising purposes.

We do not currently use:

• Analytics cookies (such as Google Analytics)
• Advertising cookies
• Social media tracking cookies
• Any other non-essential tracking technologies

If we add any non-essential cookies or tracking technologies in the future, we will update this policy and add a cookie consent banner to the site before they are activated.

You can disable cookies through your browser settings, but please note that disabling essential cookies may prevent parts of the site from working properly.

How we keep your personal information safe

We take appropriate technical and organisational measures to protect your personal information, including:

• Using reputable, security-audited service providers (Webflow, Google) that maintain strong technical security standards
• Restricting access to your personal information to those who need it to provide our services
• Using encrypted connections (HTTPS) on our website
• Using strong passwords and where appropriate two-factor authentication on accounts that hold customer data
• Regularly reviewing and deleting personal information that is no longer needed

While we take reasonable steps to protect your personal information, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to minimise risks wherever practical.

Your rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of access — you can ask us for a copy of the personal information we hold about you.
• Right to rectification — you can ask us to correct any information you believe is inaccurate or incomplete.
• Right to erasure ("right to be forgotten") — you can ask us to delete your personal information, subject to certain exceptions (for example, where we are required to keep records for tax purposes).
• Right to restrict processing — you can ask us to limit how we use your information in certain circumstances.
• Right to data portability — you can ask us to provide a copy of your information in a structured, commonly used format so you can transfer it to another service.
• Right to object — you can object to certain types of processing, particularly where we rely on legitimate interests as our lawful basis.
• Right not to be subject to automated decision-making — we do not currently make any automated decisions about you. We do not use any form of automated profiling.

To exercise any of these rights, please contact us at 247deliveries@gmail.com. We will respond to your request within one calendar month. There is no charge for exercising these rights, although we may charge a reasonable fee if a request is clearly unfounded or excessive.

If you are unhappy with how we have handled your personal information, you have the right to complain to the UK Information Commissioner's Office:

Information Commissioner's OfficeWycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AFHelpline: 0303 123 1113Website: ico.org.uk

We would, however, appreciate the chance to address your concerns directly before you approach the ICO — please get in touch with us first if you can.

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Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child, we will delete it as soon as reasonably possible.

If you are a parent or guardian and believe we have collected personal information from your child, please contact us at 247deliveries@gmail.com and we will take immediate steps to remove it.

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Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, the services we use, or legal requirements. The "last updated" date at the top of this page shows when the policy was last changed. The current version is always available on our website.

If we make material changes to how we handle your personal information, we will notify you where reasonably practical — for example, by email or by posting a notice on our website.

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How to contact us

If you have questions, concerns, or requests about this privacy policy or your personal information, please contact us at:

24/7 DeliveriesA trading name of Mohammed Emdad Hussain Limited24 Hickman Road, Romford, England, RM6 4PA

Email: 247deliveries@gmail.com WhatsApp: +44 7491 897553

Company number: 11119954 ICO registration:

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